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Airline Alliance
46,30 € *
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Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. An airline alliance is an agreement between two or more airlines to cooperate on a substantial level. The three largest passenger alliances are the Star Alliance, SkyTeam and Oneworld. Alliances also form between cargo airlines, such as that of WOW Alliance, SkyTeam Cargo and ANA/UPS Alliance. Alliances provide a network of connectivity and convenience for international passengers and international packages.

Anbieter: Dodax AT
Stand: 23.01.2020
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Consumer Responses To Service Failure Events In...
81,30 € *
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In the past decade service firms have committed significant resources to operational aspects of collaborative business arrangements such as strategic alliances. Yet, there is little research on consumer responses to service failures in settings that involve multiple organizations in the service provision. The current investigation addresses this critical issue in the strategic airline alliance context. Analyzing in-depth interviews with business travelers in Hong Kong, and results of experiments with students in the United States and frequent business travelers from the Asia-Pacific region, it is suggested that consumer responses differ significantly, depending on which alliance entity is evaluated (home carrier, partner airline, alliance). Identification of consumers with a particular airline, the mood they are in prior the service encounter, and which alliance airline caused the service failure emerged as important factors influencing consumer responses. These findings provide important insights on the differential impacts of service failures in multiple service provider settings, and should be especially useful for airline, marketing, and alliance executives.

Anbieter: Dodax AT
Stand: 23.01.2020
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Consumer Responses To Service Failure Events In...
79,00 € *
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In the past decade service firms have committed significant resources to operational aspects of collaborative business arrangements such as strategic alliances. Yet, there is little research on consumer responses to service failures in settings that involve multiple organizations in the service provision. The current investigation addresses this critical issue in the strategic airline alliance context. Analyzing in-depth interviews with business travelers in Hong Kong, and results of experiments with students in the United States and frequent business travelers from the Asia-Pacific region, it is suggested that consumer responses differ significantly, depending on which alliance entity is evaluated (home carrier, partner airline, alliance). Identification of consumers with a particular airline, the mood they are in prior the service encounter, and which alliance airline caused the service failure emerged as important factors influencing consumer responses. These findings provide important insights on the differential impacts of service failures in multiple service provider settings, and should be especially useful for airline, marketing, and alliance executives.

Anbieter: Dodax
Stand: 23.01.2020
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Comair (South Africa)
34,00 € *
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Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Comair is an airline based in South Africa. It operates scheduled services on domestic trunk routes as a British Airways franchisee and an affiliate member of the Oneworld airline alliance. Its main base is OR Tambo International Airport, Johannesburg, with hubs at Cape Town International Airport and Durban International Airport. Its headquarters are near OR Tambo in the Bonaero Park area of Kempton Park, Ekurhuleni, Gauteng.

Anbieter: Dodax
Stand: 23.01.2020
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Air Canada
65,80 € *
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High Quality Content by WIKIPEDIA articles! Air Canada is Canada's largest airline and flag carrier. The airline, founded in 1936, provides scheduled and charter air transportation for passengers and cargo to 96 destinations worldwide. Its largest hub is Toronto Pearson International Airport in Ontario. Its main base is Montreal-Pierre Elliott Trudeau International Airport in Quebec. Air Canada is the world's 8th largest passenger airline by fleet size, and the airline is a founding member of Star Alliance, an alliance of 21 member airlines formed in 1997. Air Canada's corporate headquarters are located in the Saint-Laurent area of Montreal, Quebec. The airline's parent company is the publicly traded firm ACE Aviation Holdings. Air Canada had passenger revenues of $9.7 billion in 2008. Canada's national airline originated from the Canadian federal government's 1936 creation of Trans-Canada Airlines (TCA), which began operating its first transcontinental routes in 1938. In 1965, TCA was renamed Air Canada following government approval. Following the 1980s deregulation of the Canadian airline market, the airline was privatized in 1988. In 2001, Air Canada acquired its largest rival, Canadian Airlines.

Anbieter: Dodax AT
Stand: 23.01.2020
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Mexicana de Aviación
46,30 € *
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High Quality Content by WIKIPEDIA articles! Compania Mexicana de Aviacion, S.A. de C.V., commonly known as Mexicana, was the first airline established in Mexico. Today, in addition to domestic services, it is the country's largest international airline in terms of most passengers transported, operating services to North America, Central America, the Caribbean, South America and Europe. Its primary hub is Mexico City's Benito Juarez International Airport, with hubs at Cancún International Airport, and Guadalajara's Don Miguel Hidalgo y Costilla International Airport. Mexicana's main competitor is Aeromexico, although the two companies "code-share" on several routes and were merged for more than a decade. It is North America's oldest airline and the world's third oldest airline operating under the same name, after the Netherlands' KLM and Colombian's Avianca. The airline joined Star Alliance in 2000, but left the alliance and joined Oneworld on November 10, 2009.

Anbieter: Dodax AT
Stand: 23.01.2020
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LAN Airlines
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High Quality Content by WIKIPEDIA articles! Airlines S.A. NYSE: LFL is an airline based in Santiago, Chile. As the principal Chilean airline, it is also Chile's flag carrier. LAN is one of the largest airlines in Latin America, with flights to Latin America, United States, Canada, the Caribbean, Oceania, and Europe. It is a member of the Oneworld airline alliance. Its main hub is Comodoro Arturo Merino Benítez International Airport, Santiago, with hubs/focus cities at Ministro Pistarini International Airport in Buenos Aires, Mariscal Sucre International Airport in Quito, Jose Joaquin de Olmedo International Airport in Guayaquil, Jorge Chávez International Airport in Lima, and at Miami International Airport.

Anbieter: Dodax AT
Stand: 23.01.2020
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Air Canada
64,00 € *
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High Quality Content by WIKIPEDIA articles! Air Canada is Canada's largest airline and flag carrier. The airline, founded in 1936, provides scheduled and charter air transportation for passengers and cargo to 96 destinations worldwide. Its largest hub is Toronto Pearson International Airport in Ontario. Its main base is Montreal-Pierre Elliott Trudeau International Airport in Quebec. Air Canada is the world's 8th largest passenger airline by fleet size, and the airline is a founding member of Star Alliance, an alliance of 21 member airlines formed in 1997. Air Canada's corporate headquarters are located in the Saint-Laurent area of Montreal, Quebec. The airline's parent company is the publicly traded firm ACE Aviation Holdings. Air Canada had passenger revenues of $9.7 billion in 2008. Canada's national airline originated from the Canadian federal government's 1936 creation of Trans-Canada Airlines (TCA), which began operating its first transcontinental routes in 1938. In 1965, TCA was renamed Air Canada following government approval. Following the 1980s deregulation of the Canadian airline market, the airline was privatized in 1988. In 2001, Air Canada acquired its largest rival, Canadian Airlines.

Anbieter: Dodax
Stand: 23.01.2020
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Mexicana de Aviación
45,00 € *
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High Quality Content by WIKIPEDIA articles! Compania Mexicana de Aviacion, S.A. de C.V., commonly known as Mexicana, was the first airline established in Mexico. Today, in addition to domestic services, it is the country's largest international airline in terms of most passengers transported, operating services to North America, Central America, the Caribbean, South America and Europe. Its primary hub is Mexico City's Benito Juarez International Airport, with hubs at Cancún International Airport, and Guadalajara's Don Miguel Hidalgo y Costilla International Airport. Mexicana's main competitor is Aeromexico, although the two companies "code-share" on several routes and were merged for more than a decade. It is North America's oldest airline and the world's third oldest airline operating under the same name, after the Netherlands' KLM and Colombian's Avianca. The airline joined Star Alliance in 2000, but left the alliance and joined Oneworld on November 10, 2009.

Anbieter: Dodax
Stand: 23.01.2020
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